Associate Implementation Manager (SaaS)

TL;DR

Associate Implementation Manager (SaaS): Managing the onboarding process for new customers onto the E Works SaaS platform with an accent on system configuration, customer training, and data migration. Focus on ensuring a smooth transition from sale to successful adoption by providing guidance and support.

Location: Remote / Hybrid – South Africa

Company

hirify.global is a rapidly growing collaborative of disruptive technology innovators building a software and payments business.

What you will do

• Manage onboarding for new customers on the E Works platform.
• Gather customer requirements and configure system settings, workflows, and user access.
• Deliver remote and occasional onsite product training sessions.
• Support customers through go-live and early adoption.
• Maintain clear documentation and capture customer feedback.

Requirements

• Experience within field service or job management software environments.
• Strong communication and customer engagement skills.
• Highly organised with the ability to manage multiple onboarding projects.
• A practical problem-solver with strong attention to detail.
• Comfortable delivering customer training sessions and guiding users through new systems.

Nice to have

• Experience implementing or onboarding SaaS platforms.
• Experience delivering software training to customers.
• Basic understanding of cloud-based software environments.

Culture & Benefits

• 25 days holiday plus your birthday off.
• Private medical insurance including cash plan.
• Income protection and life assurance.
• Enhanced company pension scheme.
• Flexible and hybrid working options.
• Ongoing learning and development opportunities.