Implementation Specialist (E-commerce)

TL;DR

Implementation Specialist (E-commerce): Designing scalable technical solutions and overseeing smooth transitions for strategic clients onto an e-commerce SaaS platform with an accent on technical discovery, implementation planning, and API integrations. Focus on optimizing platform usage, troubleshooting complex technical issues, and providing expert recommendations to align with client goals.

Location: Remote (United Kingdom)

Company

hirify.global is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences.

What you will do

• Participate in technical discovery and solution design during late-stage sales cycles.
• Create implementation plans and technical documentation to guide delivery.
• Lead the technical configuration of the platform for new clients and support API integrations.
• Provide expert technical recommendations to optimize platform usage and align with client goals.
• Act as the primary technical point of contact for strategic clients during onboarding and post-launch.
• Collaborate with internal teams and deliver tailored training sessions to client stakeholders.

Requirements

• 2+ years of experience in a client-facing technical role within SaaS, ideally in onboarding or solution engineering.
• Fluent in both written and spoken English.
• Familiarity with product data feed formats (XML, TXT, CSV, JSON) and FTP protocols.
• Strong working knowledge of Excel and HTML.
• Experience managing multiple complex client projects simultaneously.
• Strong problem-solving, communication, and presentation skills for both technical and non-technical audiences.

Nice to have

• Bachelor's degree in computer science, Information Technology, or a related field.
• 3+ years of experience in a client-facing technical role within SaaS, ideally in onboarding or solution engineering.
• Expertise in API integrations (REST and SOAP) and troubleshooting complex technical issues.
• Experience working with enterprise clients and/or in the e-commerce industry.

Culture & Benefits

• Remote-first working conditions, generous time off package with 25 Days of PTO, 8 Company-paid Holidays, 2 paid floating holidays, 10 paid sick days, 2 Wellness days and 1 Paid Volunteer Day.
• Enhanced Private Medical Insurance, Health Cash Back Plan, Life insurance, and Pension plan with 4% Company match.
• £45/month Remote work stipend for internet.
• Access to tools to support your wellbeing such as the Calm App and an Employee Assistance Program.
• Professional development stipend and learning and development offerings.
• Charitable contribution match per team member.