Technical Support Advisor

TL;DR

Technical Support Advisor: Providing structured and high-quality technical support to healthcare organizations and users, focusing on ticket management and client guidance. Focus on managing Level 1 and Level 2 support tickets, analyzing complex issues, and supporting client deployments in a fast-paced healthcare environment.

Location: Québec City or Montréal office (in-office presence required)

Company

hirify.global is a leading Canadian healthcare orchestration and billing company focused on Healthcare BI, advanced analytics, and informed insights to improve healthcare systems.

What you will do

• Provide prompt and professional first-line technical support via chat and ticketing system.
• Independently manage Level 1 and Level 2 support tickets and analyze complex issues.
• Participate in configuration tasks within client environments.
• Guide clients in understanding and optimizing product features.
• Collaborate with internal teams to resolve technical incidents.
• Support client deployments by providing assistance and guidance.

Requirements

• Must be perfectly bilingual in French and English (spoken and written).
• Strong technical or IT foundations with relevant experience in technical support or ticket management.
• Ability to provide clear and structured diagnoses in various technical situations.
• Excellent organizational skills, sound judgment, and professional communication.
• Ability to manage priorities effectively in a fast-paced environment.
• In-office presence required in Québec City or Montréal.
• Government security clearance and background check required.

Culture & Benefits

• Compensation recognizing contribution.
• 4 to 6 weeks of paid vacation and 5 paid personal days per year.
• Group RRSP / DPSP plan with employer contribution.
• Complete group insurance plan from day 1.
• Annual wellness allowance and access to telehealth application.
• Flexible work hours.