Support Agent (Candlelight US West/ Canada)

TL;DR

Support Agent (Candlelight US West/ Canada): Providing support to internal teams to ensure smooth operation of processes with an accent on administrative and operational tasks. Focus on maintaining internal tools, assisting with event setup, and supporting invoicing processes.

Location: Remote from Spain

Company

hirify.global is the world’s leading tech platform for culture and live entertainment that inspires over 300 million people every month to discover unforgettable experiences.

What you will do

• Keep internal tools (Jira, Slack, Airtable) updated and organized.
• Coordinate with Producers and Project Managers on day-to-day needs.
• Assist in maintaining visibility across tasks, deadlines and project progress.
• Assist with event setup and launch: creating and validating experiences in internal tools.
• Perform back office updates and ensure information is accurate and consistent.
• Support invoicing processes and coordinate with the Finance team.

Requirements

• You live in Spain and are legally eligible to work here
• You speak English fluently. French and/or Spanish are a plus!
• Experience in structured operations, support or admin roles.
• Strong attention to detail, process orientation and follow-through.
• Comfort with tools like Jira, Airtable, Slack, Google Workspace (or quick to learn).
• A team-first mindset, clear communicator and proactive problem-solver.

Nice to have

• Familiarity with events, production or the music industry 🎶

Culture & Benefits

• Work remotely with a flexible schedule.
• Join a collaborative, international and fast-paced team.
• Help shape the backstage of magical scalable experiences.
• Learn about event production, internal workflows and scalable operations.
• Room to grow and take on new challenges as the team evolves.