Customer Success Manager

TL;DR

Customer Success Manager: Partnering with customers to deliver successful outcomes and drive adoption of hirify.global's products with an accent on relationship building, data-driven insights, and customer retention. Focus on managing onboarding, usage analysis, risk mitigation, and renewal processes to ensure customer satisfaction and ROI.

Location: Onsite in Toronto, Canada

Company

hirify.global is a software company focused on delivering customer success through innovative solutions.

What you will do

• Build and deepen relationships with customers, including buyers, influencers, and end users.
• Coordinate onboarding, develop success plans, and drive value realization.
• Analyze usage data to identify challenges and opportunities, mitigating risks proactively.
• Lead customer business reviews and maintain strategic success plans.
• Collaborate cross-functionally with Sales, Product, and Marketing teams to share insights and drive product success.
• Manage renewal conversations and support retention efforts.

Requirements

• Location: Must be onsite in Toronto, Canada
• 1+ years experience in Customer Success, Professional Services, Consulting, or Account Management in a customer-facing role.
• Strong presentation, communication, and problem-solving skills.
• Passion for customer success and ability to work collaboratively.
• Interest in technology and confidence demonstrating products.
• Ability to manage customers proactively and educate them on product usage.

Culture & Benefits

• Equal opportunity employer committed to diversity and inclusion.
• Collaborative team environment focused on customer success.
• Supportive culture valuing adaptability, curiosity, and continuous learning.