Customer Success Manager (FunnelFox)

TL;DR

Customer Success Manager (FunnelFox): Onboarding customers, guiding them through integration, and helping them build their first funnel with an accent on funnel optimization and offering guidance on UA, analytics, and campaign performance. Focus on building strong relationships with clients and relaying feedback to the product team.

Location: Must live in Istanbul

Company

FunnelFox is a no-code platform that helps app developers grow revenue through web2app funnels, launched as hirify.global’s new project.

What you will do

• Guide new clients through integration and help them build their first funnel.
• Consult clients on funnel optimization and offer guidance on UA, analytics, and campaign performance.
• Track key client metrics and proactively identify opportunities for improvement and growth.
• Gather and relay feedback, bugs, and feature requests to the product team.
• Build strong relationships with clients and be their go-to person for everything FunnelFox.
• Answer detailed product questions and assist with complex use cases.

Requirements

• Proven experience in Customer Success at SaaS companies, ideally in the mobile industry.
• Solid knowledge of mobile analytics and UA: you understand the basics of Amplitude, Facebook Ads, creative testing, and acquisition metrics.
• English: B2+ or higher.
• Independent and proactive.
• Team player with a positive attitude.
• You live in Istanbul

Nice to have

• Experience building or analyzing funnel performance.
• Familiarity with support/CRM tools.
• Understanding of mobile monetization and growth strategies.

Culture & Benefits

• Global travel for conferences.
• Direct communication and ownership.
• Flexible remote work.
• English lessons, sports reimbursements, laptop coverage, and more.
• Career growth opportunities.
• Join a growing product with huge potential.