Customer Success Manager

TL;DR

Customer Success Manager (SaaS/Media): Managing publisher relationships and operational excellence for a leading digital reading platform with an accent on process automation and international catalog integration. Focus on mapping workflows, improving publisher onboarding, and coordinating cross-functional efforts to scale operational efficiency.

Location: Based in Paris (Hybrid: 2 days remote per week).

Company

hirify.global is a leading digital reading service providing unlimited access to thousands of newspapers and magazines to over 2 million users worldwide.

What you will do

• Act as the primary operational point of contact for French and international publishers.
• Manage publisher onboarding, distribution quality, and resolve operational incidents.
• Map and implement automated processes for onboarding, reporting, and quality monitoring.
• Collaborate with Product, Tech, and Data teams to scale workflows and improve reliability.
• Facilitate the integration of international catalogs while harmonizing standards across global entities.
• Support the Lead Content Manager in content initiative prioritization and strategic execution.

Requirements

• Professional English proficiency required.
• Proven experience in Customer Success, partnerships, or operations within media, digital, or SaaS environments.
• Strong ability to structure, prioritize, and automate complex processes.
• Analytical, pragmatic, and solution-oriented mindset.
• Ability to work effectively in international and multi-stakeholder environments.

Culture & Benefits

• Comprehensive health insurance via Sidecare.
• Meal vouchers provided through a Swile card.
• Transportation subscription reimbursement.
• Access to mental health support platform Teale.
• Partnership with Wellpass for fitness and wellness activities.
• Hybrid work policy with 4 office meet-ups per year for international teams.

Hiring process

• HR interview with the Talent Acquisition Manager.
• Interview with the Chief Content Officer.
• Case study presentation to the content leadership team.
• Peer interview with the content team members.