Customer Support Consultant

TL;DR

Customer Support Consultant: Providing professional customer support via chat and email for global SaaS, software, and hardware clients with an accent on customer satisfaction, issue resolution, and communication with developers. Focus on delivering excellent support experiences, mastering client solutions, and working fully remotely in a multicultural environment.

Location: Fully remote, work from anywhere

Company

hirify.global is a global Support-as-a-Service leader partnering with tech companies worldwide to deliver secure customer and technical support in 60 languages.

What you will do

• Handle customer inquiries professionally via chat and email
• Resolve issues efficiently with accurate responses
• Maintain strong focus on customer satisfaction and support quality
• Apply latest customer happiness practices
• Understand client solutions deeply and meet KPIs
• Communicate with developers and cross-functional teams

Requirements

• English: C1 level or higher required
• At least 1 year of customer support experience
• Experience with help desk software and remote support tools
• Positive, proactive, and responsible attitude
• Personal computer with minimum 8GB RAM and stable internet connection

Nice to have

• Technical support experience

Culture & Benefits

• Work schedule aligned with UTC time zone
• Fully remote cooperation opportunity
• Inclusive international environment
• Compensation in USD
• Referral rewards program
• Balance between workload and personal time with health policies
• Supportive leadership focused on development and long-term cooperation
• Culture built on trust with no time-tracking requirements