Customer Support Consultant

TL;DR

Customer Support Consultant: Deliver outstanding customer support via phone, chat, and email with an accent on building strong customer relationships and handling sensitive data securely. Focus on mastering client solutions, meeting KPIs, and collaborating with developers and cross-functional teams in a fully remote EU environment.

Location: Fully remote from the EU

Company

hirify.global is a global Support-as-a-Service leader partnering with tech companies worldwide to deliver secure customer and technical support in 60 languages.

What you will do

• Deliver outstanding customer support via phone calls, chats, and emails
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest customer happiness practices and meet KPIs
• Communicate with developers and cross-functional specialists

Requirements

• Native Italian and English at B2 level
• At least 1 year of experience in customer support
• Positive, proactive, and responsible attitude
• Personal computer with minimum 8GB RAM and stable internet connection (50 Mbps download, 40 Mbps upload)

Nice to have

• Experience with logistics or transportation

Culture & Benefits

• Fixed schedule: Monday–Friday, 10am - 6pm CET
• Fully remote cooperation from the EU
• Inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Balance between workload and personal time with internal health policy
• Responsive leadership focused on development and long-term cooperation
• Supportive culture with no time-tracking requirements