Account Manager

TL;DR

Account Manager (Sales): Manage key client relationships and coordinate support services for global tech companies with an accent on stakeholder management, client integrations, and service quality. Focus on negotiating, analyzing metrics, and driving client success in a remote international environment.

Location: Opportunity to cooperate fully remotely

Company

hirify.global is a global Support-as-a-Service leader partnering with tech companies in 30+ countries since 2010 to deliver secure customer and technical support.

What you will do

• Manage multiple client accounts and act as main contact between clients and internal teams
• Ensure support processes meet KPIs, SLAs, and quality standards
• Monitor service quality and team performance using QA tools
• Analyze key metrics, prepare reports, and identify improvement areas
• Gather client feedback and translate it into actionable improvements
• Support hiring, onboarding, and professional growth of team members

Requirements

• Fluency in English (C1–C2)
• 2+ years experience as Account Manager in customer support, BPO, SaaS, or related industry
• Strong communication, negotiation, and conflict-resolution skills
• Experience with CRM and support platforms such as Zendesk, Intercom, Freshdesk, HubSpot, Aircall
• Familiarity with task and time-management tools like Jira, Asana, Monday
• Strategic mindset with ability to manage complex client relationships

Nice to have

• Experience with international clients and distributed teams
• Knowledge of crypto-related products and cryptocurrency ecosystems
• Business development or account expansion experience

Culture & Benefits

• Fully remote cooperation opportunity
• Compensation in USD
• Inclusive international environment
• Balance between workload and personal time with internal health policy
• Supportive leadership focused on growth and long-term cooperation
• Culture built on trust with no time-tracking requirements