Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Drives customer retention by leading product adoption, resolving customer challenges, and ensuring customers achieve meaningful outcomes. Focus on strategic guidance, value-focused engagements, and proactive support to maintain strong customer health.

Location: Cork, Ireland

Company

hirify.global enriches the lives of the people we serve—including our employees, customers, shareholders, partners, and communities by providing simple, powerful, and secure solutions.

What you will do

• Own the ongoing customer relationship through regular engagements across the assigned account base.
• Initiate and sustain customer engagement, driving meaningful involvement throughout the customer journey.
• Deliver value-focused conversations, business reviews, and insights aligned to customer goals.
• Drive retention by leading adoption, solving customer problems, and ensuring customers achieve their desired outcomes.
• Advocate for customers internally, collaborating cross-functionally to coordinate resources and drive strong customer and business outcomes.
• Maintain accurate customer data, activities, and insights in CRM systems.

Requirements

• Advanced proficiency in Microsoft Office Suite.
• Experience working with CRM and/or ERP systems (e.g., Salesforce, Gainsight).
• Proven track record of consistently achieving goals, KPIs, and key performance measures.
• Strong relationship‐building and communication skills with both technical users and leadership stakeholders.
• Ability to manage complex customer situations and collaborate effectively across cross‐functional teams.
• Solid technical acumen, including an understanding of networks, software, and licensing.

Nice to have

• 3-5 years of experience working in account management, sales, or a customer success/retention role.
• SaaS and/or database experience is an asset.

Culture & Benefits

• Innovative, fast-paced environment.
• Collaborative team.
• Growth opportunities.
• Equal opportunity employer.