Customer Success Manager (SaaS)

Формат работы

onsite

Тип работы

fulltime

Грейд

middle

Английский

Страна

Ireland

Описание вакансии

Текст:

TL;DR

Customer Success Manager (SaaS): Drives customer retention by leading product adoption, resolving customer challenges, and ensuring customers achieve meaningful outcomes. Focus on strategic guidance, value-focused engagements, and proactive support to maintain strong customer health.

Location: Cork, Ireland

Company

hirify.global enriches the lives of the people we serve—including our employees, customers, shareholders, partners, and communities by providing simple, powerful, and secure solutions.

What you will do

Own the ongoing customer relationship through regular engagements across the assigned account base.
Initiate and sustain customer engagement, driving meaningful involvement throughout the customer journey.
Deliver value-focused conversations, business reviews, and insights aligned to customer goals.
Drive retention by leading adoption, solving customer problems, and ensuring customers achieve their desired outcomes.
Advocate for customers internally, collaborating cross-functionally to coordinate resources and drive strong customer and business outcomes.
Maintain accurate customer data, activities, and insights in CRM systems.

Requirements

Advanced proficiency in Microsoft Office Suite.
Experience working with CRM and/or ERP systems (e.g., Salesforce, Gainsight).
Proven track record of consistently achieving goals, KPIs, and key performance measures.
Strong relationship‐building and communication skills with both technical users and leadership stakeholders.
Ability to manage complex customer situations and collaborate effectively across cross‐functional teams.
Solid technical acumen, including an understanding of networks, software, and licensing.