Customer Service & Data Entry Assistant (Mandarin Required)

Thinkacademyus is Hiring

Job Info:

• Company Thinkacademyus
• Position Customer Service Assistant (Mandarin Required)
• Location San Jose, CA
• Source Greenhouse
• Published March 07, 2026
• Category Customer
• Type Full-Time

Job Title: Customer Service & Data Entry Assistant (Mandarin Required)Location: San Jose ( hybrid )Job Type: Full-Time ( 40 hours per week ) Pay Range: $22-25 / hour

About Think Academy:

Think Academy US (www.TheThinkAcademy.com), a 100% owned subsidiary of TAL Education Group (NYSE: TAL), is recently established education technology (Ed-Tech) company to provide PreK-12 extra-curricular learning services through science and technology. At Think Academy, we provide full cycle service to foster local children’s ability to think critically, to strengthen their logic skills, and to help them fulfill their goals through innovative teaching techniques. We believe Love and Technology can make education better. Each week, more than 6 million students are enrolled in TAL's online and offline education platform. About This Role: This is a full-time position designed for recent graduates and junior level professionals who are passionate in education and have the drive to grow into a future leader in education industry. The successful candidate will work alongside our Silicon Valley teaching team while also focusing on the operational aspects of our business. come applicants from all different backgrounds as no prior teaching-related experience is required. With the right mindset, this position will strengthen your teaching abilities and leadership competency and be a stepping stone to your goals in the education industry.

Program Operations

• Manage substitute teacher changes and system updates
• Support class grouping and enrollment management
• Assist with refund processing

System & Data Management Maintain and manage backend operational systems related to: * Teacher teaching-hour tracking * Course progress and renewal data

• Ensure accuracy and consistency across internal platforms
• Execute system configurations based on project requirements provided by other teams

Customer Support Operations Support customer communication systems by: * Managing small-group communication via communication platform * Ensuring standardized notification workflows (email-first communication)

• Assist in building customer habits around email-based notifications
• Identify, escalate, and help resolve urgent issues or complaints efficiently

Collaboration & Tools

• Work closely with internal teams across operations, customer service, and program management
• Act as an execution-focused partner supporting system implementation and process alignment

• Job Qualifications:
• Bachelor's degree or above, has a strong interest in Education-related fields.
• Quick to learn and master the basic knowledge required for work, with a strong sense of customer service.
• Strong sense of responsibility, meticulous in work, with good communication and problem-solving skills.
• 1–3 years of experience in the sales or education-related customer service fields is a plus, but not required.
• Bilingual proficiency in both English and Mandarin is required.

Work arrangement: This role is fully on-site during the first month for training. Beginning in the second month, the schedule transitions to a hybrid arrangement.

Think Academy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.

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