Cx Security Program Manager (Fintech)

TL;DR

CX Security Program Manager (Fintech): Owns CX's security and access governance programs across the BPO network, CX hubs, and COE sites with an accent on strengthening technology access controls, standardizing security review processes for CX tools, and tightening vendor security controls. Focus on cross‑functional program management and stakeholder alignment and continuously improve security processes and playbooks.

Location: In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually.

Salary: $166,345—$195,700 USD

Company

hirify.global's mission is to increase economic freedom in the world by building the emerging onchain platform.

What you will do

• Own the CX security & access governance program across Consumer and Compliance operations.
• Program manage CX‑wide access governance initiatives end‑to‑end to standardize how access is requested, evaluated, approved, and monitored across all CX tools.
• Lead CX security risk review processes for new and existing tools.
• Scale BPO security governance frameworks by owning the roadmap and execution for security attestation and audit processes.
• Maintain device governance standards for CX BPOs, including standardized device lifecycle procedures for BPO endpoints.
• Drive cross‑functional program management and stakeholder alignment.

Requirements

• 7+ years of experience in program management, technical program management, security, IT, or risk management roles, ideally within a global CX, BPO, or fintech/financial services organization.
• Proven track record leading complex, cross‑functional security or access‑governance programs from design through implementation and steady state.
• Deep familiarity with vendor/BPO environments and the interplay between physical security requirements, logical access controls, device standards, and operational processes at third‑party sites.
• Strong stakeholder management and communication skills, with demonstrated experience partnering closely with Security, IT, Enterprise Applications, Vendor Management, Operations, and Finance to drive alignment and execution across competing priorities.
• Excellent written communication skills, with experience writing process documents, playbooks, vendor guidance, and leadership‑ready updates on risk posture and program status.
• Demonstrates the ability to responsibly use generative AI tools and copilots in daily workflows, continuously learn as tools evolve, and apply human‑in‑the-loop practices to deliver business‑ready outputs and drive measurable improvements in efficiency, cost, and quality.

Nice to have

• Prior experience owning security programs in a BPO or contact‑center context.
• Experience working directly with or within Security, IAM, or Risk organizations, especially on technology risk reviews, vendor risk management, or audit remediation programs.
• Familiarity with crypto, fintech, or other highly regulated environments, and comfort working under evolving regulatory expectations around third‑party risk, data protection, and operational resilience.

Culture & Benefits

• Medical Plan, Dental and Vision Plan with generous employee contributions.
• Health Savings Account with company contributions each pay period.
• 401(k) plan with company match.
• Wellness Stipend & Mobile/Internet Reimbursement.
• Generous Time off/Leave Policy.
• The option of getting paid in digital currency.