Qa Manager (Marketing)

TL;DR

QA Manager (Marketing): Ensuring the quality, consistency, and clarity of member engagement communications across channels by applying brand standards and behavioural science to support consumer understanding and commercial outcomes. Focus on continuously improving processes to enhance efficiency, reduce errors, and support scalable delivery.

Location: Hybrid (Cardiff or Hove office)

Company

hirify.global is a leading UK financial services group and major global investor, safeguarding people’s financial futures since 1836.

What you will do

• Own the quality assurance process for all member engagement communications, ensuring consistency with brand guidelines and client-specific tone of voice requirements.
• Review and approve content across digital and offline channels, ensuring clarity, accuracy, and alignment with behavioural science principles.
• Collaborate with Compliance and Advertising Standards teams to ensure communications meet regulatory standards and support demonstrable consumer understanding.
• Develop and maintain QA frameworks and checklists, continuously improve processes to enhance efficiency, reduce errors, and support scalable delivery.
• Support the Delivery Team by providing QA oversight on copy, content, and creative executions, ensuring alignment with strategic engagement goals.
• Liaise with internal and external stakeholders, including product, marketing, and creative teams, to ensure QA standards are upheld throughout the production lifecycle.

Requirements

• Familiar with behavioural science in customer communications.
• Degree or equivalent experience in Communications, Marketing, English, or a related field.
• Knowledge of FCA and Consumer Duty regulations.
• High attention to detail and quality standards.
• Proven experience in quality assurance for digital and offline communications.
• Experience working with compliance teams to ensure clarity and fairness in consumer messaging.

Culture & Benefits

• Opportunity to participate in the annual, performance -related bonus plan and valuable share schemes.
• Generous pension contribution.
• Life assurance.
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service.
• Open to discussing all kinds of flexible working options including part-time, term-time and job shares.