Chargeback Specialist (Fintech)

3 500€

Формат работы

hybrid

Тип работы

fulltime

Грейд

middle

Английский

Страна

Lithuania

Описание вакансии

Текст:

TL;DR

Chargeback Specialist (Fintech): Handling the full cycle of chargebacks and disputes for card transactions with an accent on Visa/Mastercard rules and merchant monitoring. Focus on building evidence packs, fraud detection, and optimizing recovery rates.

Location: Hybrid (Must be based in Vilnius, Lithuania; minimum 3 days in office)

Salary: €3,500 Gross

Company

Electronic Money Institution (EMI) providing personalized boutique financial services to B2B, B2C, and C2B customers.

What you will do

Process inbound chargebacks and disputes by analyzing reasons, logs, and documents to determine representment viability.
Apply Visa and Mastercard rules, ensuring correct reason codes, timelines, and dispute stages are used.
Compile evidence packs (invoices, chats, delivery proofs, 3DS logs) and craft scheme-compliant arguments.
Liaise with Visa, Mastercard, and partners via official platforms to handle escalations and clarifications.
Detect and report fraud, assess risk, and recommend improvements to prevention practices.
Track KPIs such as recovery rates and reason code trends to identify patterns in merchants and verticals.

Requirements

English and Lithuanian: Clear and structured communication (written and spoken).
Location: Availability to work at least 3 days from the Vilnius office.
At least 2 years of experience as a chargeback, dispute, or risk operations specialist in a bank, EMI, PSP, or processor.
Direct hands-on experience with Visa Core Rules and Mastercard Chargeback Guide.
Deep knowledge of the card transaction lifecycle (auth, clearing, settlement, chargeback).