Onboarding Configuration Success Analyst

TL;DR

Onboarding Configuration Success Analyst (Customer Support): Manage, configure, and maintain hirify.global solutions to ensure secure and efficient access management with an accent on troubleshooting authentication and authorization issues and optimizing system performance. Focus on delivering excellent onboarding and customer support across the Asia-Pacific region in a hybrid work setup.

Location: Manila, Philippines with hybrid work model

Company

hirify.global is a world-leading open hotel commerce platform supporting 50,000 hotels in 150+ countries, processing over 130 million reservations annually.

What you will do

• Provide back-end technical support for hirify.global products to internal and external customers.
• Help customers configure and optimize the platform to support their business and guest acquisition strategy.
• Troubleshoot authentication, configuration, and system issues to ensure smooth performance.
• Deliver excellent onboarding and customer support via phone, email, and other channels.
• Manage and resolve cases in line with SLAs and KPIs, ensuring accurate CRM documentation.
• Collaborate with cross-functional teams to improve processes and customer experience.
• Support customers across the Asia-Pacific region.

Requirements

• Location: Must be based in Manila, Philippines with willingness to support APAC business hours in a hybrid work setup.
• Eagerness to learn and grow; fresh graduates and early-career professionals welcome.
• Customer-first mindset with strong problem-solving skills.
• Excellent English communication skills, both written and verbal.
• Ability to analyze issues, troubleshoot effectively, and work across multiple systems.
• Comfort working in a fast-paced, KPI-driven environment with a collaborative and adaptable attitude.

Culture & Benefits

• Hybrid working model (in-office & from home).
• Mental health and well-being initiatives.
• Generous parental leave policy including secondary leave.
• Paid birthday, study, and volunteering leave annually.
• Sponsored social clubs, team events, and celebrations.
• Employee Resource Groups (ERG) for connection and involvement.
• Investment in personal growth with training for advancement.