Senior Customer Solutions Engineer

TL;DR

Senior Customer Solutions Engineer: Serving as a trusted technical advisor throughout a customer’s lifecycle, ensuring Enterprise customers understand and utilize the hirify.global platform fully. Focus on understanding customer requirements and issues, identifying root causes of problems, and providing proactive technical guidance and expertise.

Location: Sweden

Company

hirify.global is on a mission to help build a better Internet by providing security and acceleration services to millions of websites and Internet properties worldwide.

What you will do

• Serve as a trusted technical advisor to customers, helping them expand their business and ensuring their success.
• Deliver timely onboarding, ensure customers see the full value in hirify.global's products, and advise on technical best practices.
• Provide proactive technical guidance and expertise across all products.
• Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations.
• Identify opportunities for expansion for existing customers and promote retention by communicating product gaps.
• Contribute to the success of the CSE organization through knowledge-sharing activities.

Requirements

• 8+ years of prior post-sales customer relationship management.
• Deep understanding of how the internet works, including TCP/IP, TLS, DNS, and HTTP.
• Knowledge of security aspects such as Firewalls, WAFs, Bot Management, and Rate Limiting.
• Experience with scripting languages (e.g., Python, JavaScript, Bash).
• Fluent in English and Swedish.
• Ability to manage projects, work to deadlines, and prioritize between competing demands.

Nice to have

• Understanding of, or experience with, regulatory requirements such a PCI DSS, HIPAA, and SOC-2

Culture & Benefits

• Protecting the free and open Internet through projects like Project Galileo and the Athenian Project.
• Providing a faster, more secure, and privacy-centric public DNS resolver with 1.1.1.1.
• Committing to equal employment opportunity and valuing diversity and inclusiveness.