Application Support Engineer I (Fintech)

TL;DR

Application Support Engineer I (Fintech): Provide technical support and resolve software application, data transfer, and connectivity issues for fintech and healthtech products with an accent on customer case management, documentation, and cross-functional collaboration. Focus on diagnosing complex issues, improving product quality, and delivering user-friendly training and support.

Location: Hybrid with office presence required 25% of the time in Maitland, Milwaukee, or Boston, USA

Salary: $43,800 - $74,500

Company

hirify.global is a fintech and healthtech product company focused on innovation and collaboration to shape the future of technology in these sectors.

What you will do

• Diagnose and resolve software application, data transfer, and connectivity issues to ensure smooth customer experiences.
• Manage multiple customer cases with thorough documentation and communication to customers and account managers.
• Identify recurring technical issues to support product quality improvements and create user-friendly documentation.
• Engage in process enhancements to improve efficiency and expedite incident resolution.
• Provide simple training on functionality setup and collaborate with cross-functional teams for ongoing product enhancements.

Requirements

• Location: Hybrid work with 25% office presence required in Maitland, Milwaukee, or Boston, USA.
• Experience in end user technical support for software applications, SQL, and CSV/fixed file format review.
• Strong analytical, multitasking, and follow-up skills with ability to work autonomously in dynamic conditions.
• BS degree in a technical discipline or equivalent related experience.
• English: Proficient English required (job posting in English).

Culture & Benefits

• Flexible work environment with hybrid schedule.
• Competitive salaries, paid vacation, and holidays.
• Robust professional development programs.
• Comprehensive health, wellness, and financial packages.
• Supportive culture focused on people, partnership, and continuous advancement.