Application Support Engineer I (Fintech)

TL;DR

Application Support Engineer I (Fintech): Provide technical support by diagnosing and resolving software application, data transfer, and connectivity issues with an accent on customer case management, documentation, and product quality improvement. Focus on multitasking, collaborating with cross-functional teams, and enhancing product efficiency in a hybrid work environment.

Location: Hybrid in Maitland, Milwaukee, or Boston with office presence required 25% of the time

Salary: $43,800 - $74,500

Company

hirify.global is a fintech and healthtech product company focused on innovation and collaboration.

What you will do

• Diagnose and resolve software application, data transfer, and connectivity issues to ensure smooth customer experiences.
• Manage multiple customer cases with thorough documentation and communication to customers and account managers.
• Identify recurring technical issues to support product quality initiatives and create user-friendly documentation.
• Engage in process enhancements to improve efficiency and expedite incident resolution.
• Provide basic training on functionality setup and collaborate with cross-functional teams for technical issue resolution and product improvements.

Requirements

• Location: Hybrid work with 25% office presence required in Maitland, Milwaukee, or Boston.
• Experience in end user technical support for software applications, SQL, and CSV/Fixed file format review.
• Strong analytical, follow-up, and multitasking skills with ability to work autonomously in dynamic conditions.
• BS degree in a technical discipline or equivalent related experience.

Culture & Benefits

• Flexible work environment with hybrid schedule.
• Competitive salaries, paid vacation, and holidays.
• Robust professional development programs.
• Comprehensive health, wellness, and financial packages.
• People-first culture emphasizing collaboration and care.