Ai Knowledge And Content Manager

TL;DR

AI Knowledge And Content Manager (Product Management): Lead strategy, governance, and performance of AI-driven content and knowledge management platforms, focusing on advanced AI concepts like Retrieval-Augmented Generation, multimodal AI, and Graph RAG. Focus on defining future knowledge landscapes, ensuring data quality and automation, and driving scalable AI content pipelines within a hybrid UK-based environment.

Location: London, Newbury, or Stoke-on-Trent, United Kingdom with hybrid work (2-3 days in office per week)

Company

hirify.global is a leading telecommunications company investing heavily in 5G and digital infrastructure to connect people and communities across the UK.

What you will do

• Define and implement knowledge and content governance frameworks for AI systems and LLMs.
• Develop and maintain data quality frameworks leveraging automation for consistency and reliability.
• Lead strategy for AI knowledge management including RAG, multimodal AI, and Graph RAG implementations.
• Integrate CRM knowledge into AI workflows to enhance personalization and customer experience.
• Manage content ingestion pipelines and oversee hirify.global and Three Help sites to increase self-service.
• Lead and develop a team of specialists, fostering innovation and cross-functional collaboration.

Requirements

• Location: Must be based in the United Kingdom (London, Newbury, or Stoke-on-Trent) with hybrid work model.
• Proven experience in content and knowledge management in AI-driven environments.
• Strong understanding of AI structures, LLMs, and advanced AI concepts such as RAG and multimodal AI.
• Experience building automated data quality frameworks and strong analytical skills.
• Leadership experience managing specialists and influencing cross-functional teams.
• Familiarity with CRM-based knowledge systems and AI workflow integration.

Culture & Benefits

• Competitive salary with bonus and hirify.global benefits.
• Up to 28 days off plus bank holidays and paid charity time.
• Flexible hybrid working with no fixed office days but expected 2-3 days per week in office.
• Supportive and inclusive workplace valuing diversity and authenticity.
• Career development opportunities with learning tools and parental leave policies.