Technical Customer Service Specialist

TL;DR

Technical Customer Service Specialist: Providing second-level technical support for digital educational products in Poland with an accent on troubleshooting complex technical issues and collaborating with multiple teams. Focus on resolving customer problems efficiently and maintaining professional communication with end users.

Location: Must be located in Poland, preferably Gdansk area

Company

hirify.global is a leading K12 European learning company operating in 12 countries, providing printed and digital learning content and platforms for primary, secondary, and vocational education.

What you will do

• Resolve technical issues affecting customers, schools, and institutions using digital products.
• Collaborate closely with 1st level customer service and international tech teams.
• Gather information for software development teams when issues require development fixes.
• Maintain professional communication and keep customers informed.
• Work in a hybrid mode with occasional office presence in Gdansk.

Requirements

• Native level Polish skills
• Good professional English skills
• Located in Poland, preferably Gdansk area
• Experience with customer service tools and ticketing systems.
• Excellent problem solving and troubleshooting skills.
• Good basic IT skills and experience with business software like Excel.

Nice to have

• Knowledge of system integrations, APIs, and software development.
• Experience in the educational industry or with Sanoma products.
• Experience with Jira and Confluence.
• Experience working in multinational/cultural environments.

Culture & Benefits

• Medical and employee group insurance.
• Multisport card and vacation allowance.
• Computer glass allowance.
• Dynamic, international team valuing initiative and collaboration.