TL;DR

Customer Onboarding Specialist: Managing merchant contracts and onboarding processes for global accounts with an accent on contract validation, KYC/AML compliance, and customer support. Focus on handling complex customer requests, supporting new product implementations, and maintaining high-quality service standards.

Location: Based in Warsaw, Poland with hybrid work format

Company

Innovators in the payments technology industry powering global commerce and committed to career growth and continuous improvement.

What you will do

Set up and maintain merchant contracts and onboarding data in systems.
Validate contracts and ensure complete KYC/AML documentation.
Provide email support including financial and product-related queries.
Process customer and partner requests independently according to SLAs.
Support operational implementation of new products and services.
Report daily work steps and escalate issues to technical teams as needed.

Requirements

Location: Must be based in Warsaw, Poland
Language: Professional level German and English (speaking and writing)
Proven experience in customer service or account management in enterprise environments.
Strong analytical and problem-solving skills.
Good understanding of technology and ability to learn new software tools quickly.
Excellent communication and interpersonal skills.

Culture & Benefits

Private medical and life insurance.
Holiday allowance and annual bonus.
Referral program and meal/public transportation allowances.
MyBenefit platform for additional perks.

Customer Onboarding Specialist (Fintech)