Customer Experience Consultant (Fintech)

TL;DR

Customer Experience Consultant (Fintech): Providing outstanding customer support for hirify.global's cloud-based treasury, payments, and risk management solutions with an accent on seamless, responsive, and highly effective service experience. Focus on proactive problem resolution within the hirify.global platform and fostering strong client relationships.

Location: Onsite in Warsaw

Company

hirify.global is a global fintech leader empowering CFOs and finance teams with cloud-based treasury, payments, and risk management solutions, serving over 3,000 customers worldwide.

What you will do

• Serve as a primary point of contact for client support queries via multiple channels, meeting established SLA response times.
• Provide application support within the hirify.global platform for cash management, payments, and financial transactions.
• Drive customer success through proactive problem resolution and clear guidance.
• Analyze and resolve product issues while maintaining case metrics for duration and client satisfaction.
• Collaborate with internal teams for escalated issues and document solutions for continuous service improvement.
• Utilize data-driven insights to identify opportunities for improving customer journeys and inform strategic decision-making.
• Mentor junior support consultants and participate in a Sunday shift once every two months.

Requirements

• Bachelor or Graduate degree in Business/Finance/Accounting or relevant work experience.
• 3-5 years of experience in a customer support/customer experience role.
• Strong initial Treasury knowledge on SaaS solutions.
• Excellent communication and interpersonal skills.
• A proactive, hands-on approach to problem-solving.

Nice to have

• Familiarity with cloud-based service (SaaS) deployment and support.
• Additional language skills (Spanish, Italian, French).

Culture & Benefits

• Work for a global fintech leader committed to thinking big and continuous innovation.
• Be part of a company that puts customers' needs first and acts with integrity.
• Collaborate as one team, driven by common goals and shared successes.
• Enjoy a comprehensive compensation package, including health, welfare, and wellbeing benefits.
• Benefit from an inclusive environment that values diversity and provides equal opportunities.