Crm Specialist

TL;DR

CRM Specialist: Managing customer data activation to develop and execute CRM strategy and communications plan leveraging marketing channels, with an accent on email, push notifications and in app messages. Focus on refining multi-channel comms, developing retention strategies, and defining key client segments for improved targeting.

Company

hirify.global is the world’s leading tech platform for culture and live entertainment, democratizing access to culture and entertainment.

What you will do

• Manage the activation of customer data to develop and execute an end-to-end CRM strategy and communications plan.
• Refine multi-channel communications and develop retention strategies to deliver an outstanding customer experience.
• Support the CRM Manager to define the customer lifecycle and help define the contact strategies across all customer touch-points.
• Ensure that all campaigns have clearly defined success metrics that are tracked and analysed.
• Take ownership of the weekly/monthly reporting and ad hoc deep dives.

Requirements

• 3+ years minimum experience working in Digital Marketing and CRM, mobile and web environments.
• Experience working with Salesforce Marketing Cloud.
• Experience with ESPs (Mailchimp, Sendgrid, etc).
• Proficient in HTML.
• Good copywriting skills.
• Ability to communicate in English in a fluent way.

Culture & Benefits

• Attractive competitive salary
• Opportunity to have a real impact in a high-growth global category leader
• 40% discount on all hirify.global events and experiences
• Pension plan
• Home office-friendly
• Health insurance