Customer Success Manager (Cybersecurity)

TL;DR

Customer Success Manager (Cybersecurity): Managing named accounts, driving adoption, and achieving outcomes related to renewals, expansion, and advocacy. Focus on aligning hirify.global products with customer needs, managing escalations, and building strategic partnerships to ensure customer success and maximize Annual Recurring Revenue (ARR).

Location: Must be located in London office

Company

hirify.global is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day.

What you will do

• Manage a portfolio of 10-15 existing hirify.global customers to maximize utility and grow Annual Recurring Revenue (ARR).
• Conduct business reviews with client executive leadership and health checks on the deployment.
• Identify, nurture, and negotiate upsell and cross-sell opportunities by aligning products to evolving use cases.
• Ensure customers are set up for success and facilitate the renewal at the end of the subscription term.
• Manage customer escalations to resolution, leveraging cross-functional teams.
• Build strategic partnerships with Renewal Directors, Sales, Cyber Technology Specialists, and other internal teams.

Requirements

• Typically requires a minimum of 5 years of experience in Customer Success, Project Management, Business Development, Technical Account Management, Client Service, or Consulting.
• Strong communication and presentation skills to communicate with senior business professionals.
• Familiarity with enterprise networking technology and a foundational understanding of cybersecurity concepts.
• Strong time management skills, self-motivation, and the ability to work effectively as part of a team.
• Fluency in French is preferred but not essential.

Culture & Benefits

• 23 days’ holiday + all public holidays, rising to 25 days after 2 years of service.
• Additional day off for your birthday.
• Private medical insurance which covers you, your cohabiting partner and children.
• Life insurance of 4 times your base salary.
• Salary sacrifice pension scheme.
• Enhanced family leave.
• Confidential Employee Assistance Program.
• Cycle to work scheme.