Customer Success Manager (Latam)

TL;DR

Customer Success Manager (Latam): Ensuring customers are successful with the product and thrilled with the results with an accent on managing prioritizations and misalignments within customer organizations. Focus on crafting narratives to make customers successful, managing engineering time, and troubleshooting customer support requests.

Location: Must be based in a LATAM country, as travel will be required for meetings

Company

hirify.global.io powers product search and discovery for some of the largest retailers in the world, like Sephora and Backcountry.

What you will do

• Ensure customers are successful with the product and thrilled with the results.
• Understand the needs and roles within customer organizations and help manage prioritizations and misalignments.
• Help craft and dictate internal and external narratives for what’s needed to make a customer successful.
• Manage engineering time to ensure important work for customers is prioritized.
• Field and troubleshoot customer support requests.
• Create and update customer documentation and training materials as needed.

Requirements

• A minimum of three years professional experience dealing directly with customers and large organizations in a role within customer success, technical account management, or solutions consulting.
• Excellent communication and interpersonal skills.
• Know what an API is and have interacted with them before.
• Excellent ability to quickly understand the different roles in an organization.
• Ability to convince and motivate those around you.
• Based in a LATAM country, as travel will be required for meetings.

Culture & Benefits

• Paid Time Off.
• Work From Home.
• Training & Development.
• Performance Bonus.