Customer Success Manager (EMEA)

TL;DR

Customer Success Manager (EMEA): Ensuring customers are successful and thrilled with hirify.global.io's product, managing prioritizations and misalignments within enterprise organizations. Focus on crafting internal and external narratives for customer success and effectively managing engineering time for customer requests.

Location: Located in EMEA

Company

hirify.global.io powers product search and discovery for some of the largest retailers in the world, focusing on metrics over features, and reinventing search and discovery from the ground up as a machine learning challenge.

What you will do

• Ensure customers get live with the product and are thrilled with the results.
• Understand the needs and roles within enterprise organizations and help manage prioritizations and misalignments.
• Craft and dictate internal and external narratives for what’s needed to make a customer successful.
• Effectively manage engineering time to prioritize important work for customers.
• Field and troubleshoot customer support requests.
• Create and update customer documentation and training materials.

Requirements

• A minimum of three years professional experience dealing directly with customers and large organizations in a role within customer success, technical account management, or solutions consulting.
• Excellent communication and interpersonal skills.
• Know what an API is and have interacted with them before.
• Excellent ability to quickly understand the different roles in an organization, focus on the ones most important to a task, and craft clear narrative to get people behind your ideas.
• Ability to convince and motivate those around you to do what you know is right.
• Enjoy interacting with customers and solving new problems daily.
• Located in EMEA

Culture & Benefits

• Fully remote team - choose where you live.
• Work from home stipend to set up your home office.
• Apple laptops provided for new employees.
• Training and development budget for every employee, refreshed each year.
• Parental leave for qualified employees.
• Work with smart people who will help you grow and make a meaningful impact.