Director of EAP Operations (MedTech/AI)

TL;DR

Director of EAP Operations (MedTech/AI): Owning the end-to-end operational delivery of global Expanded Access Programs with an accent on integrating Program Management and Site Management into a scalable model, ensuring quality, compliance, and commercial growth. Focus on building high-performing teams, standardizing processes, and driving operational excellence while balancing patient-first decisions with commercial mindset.

Location: Amsterdam, Netherlands

Company

hirify.global is a global health tech company leveraging an AI-powered platform to simplify and streamline access to drugs in development for patients, healthcare professionals, and BioPharma companies.

What you will do

• Own the end-to-end operating model for EAP Program and Site Management, ensuring scalable and compliant delivery.
• Translate strategy and portfolio forecasts into capacity planning, organizational design, and hiring priorities.
• Build resilient coverage and escalation models across the portfolio, eliminating single points of failure.
• Lead the EAP Program Management team to deliver consistent execution across clients and geographies.
• Lead the EAP Site Management team to ensure strong site engagement, workload balance, and service performance.
• Drive standardization and continuous improvement across ways of working, tooling, and operational excellence.

Requirements

• You have 8–10+ years experience leading and managing expanded access programs.
• You understand the EAP business and have a strong, proven commercial and client service mindset.
• You have proven experience building and leading high-performance teams, including leading managers and scaling operational teams in complex settings.
• You have an exceptionally strong understanding of compliance, regulatory frameworks, and operational requirements in the context of Expanded Access Programs.
• You have a track record of operational excellence: scaling delivery, managing risk, and raising performance standards.
• You are a strategic thinker with a strong execution focus, able to simplify complexity and drive outcomes.

Nice to have

• Experience in a market access setting and with multi-country reimbursement strategies.

Culture & Benefits

• Committed to being an Equal Opportunity Employer, cultivating a workplace where difference and diversity are protected and celebrated.
• Support team members in being their best selves.