Customer Support Specialist (Fintech)

TL;DR

Customer Support Specialist (Fintech): Addressing customer queries and supporting onboarding processes with an accent on compliance with AML and KYC obligations. Focus on collaborating with development and operations teams and providing efficient user communication.

Location: Fully Remote, must be based in Georgia

Company

hirify.global is an award-winning, industry-leading investment platform that champions the use of exchange-traded funds (ETFs).

What you will do

• Support customers with onboarding and information requests in a professional manner.
• Perform Account Opening and Closing processing, including ISA Transfers.
• Manage workflow queues, mailboxes, and client communication channels (e.g., Forum, social media).
• Undertake prompt and appropriate action to address complaints.
• Work collaboratively with departments across the business.
• Ensure client-service-related activities comply with the firm's AML and KYC obligations and regulatory requirements.

Requirements

• Good command of English.
• Excellent communication skills, both written and oral.
• Ability to use own initiative and work independently.
• Advanced knowledge of MS Office, including Word and Excel.
• Procedure and controls mindset, with the ability to identify process improvements.
• Experience working with Helpdesk systems (e.g., Zendesk).

Culture & Benefits

• Make an impact from day one, tackling challenges that drive business stability, efficiency, and growth.
• Opportunities to expand responsibilities and influence the long-term direction as the company scales.
• Work in a transparent and open culture with clear communication and cross-business collaboration.
• Collaborate with a supportive, high-calibre team of talented professionals.

Hiring process

• Complete a gamified cognitive assessment and a role-specific task.
• Participate in a competency interview focused on your experience and technical expertise.
• Engage in a leadership interview to explore alignment with company culture, values, and strategic direction.