Billing & Revenue Operations Manager

TL;DR

Billing & Revenue Operations Manager: Leading and scaling end-to-end billing operations for customer accounts with an accent on accuracy, timeliness, and compliance. Focus on managing subscription lifecycle events, resolving discrepancies, and supporting system enhancements for scalable billing workflows.

Location: Onsite in Melbourne, Australia

Company

hirify.global is a global software-as-a-service company providing ticketing, point-of-sale, and membership solutions for the leisure and attractions industry.

What you will do

• Oversee end-to-end customer billing, ensuring accuracy and compliance.
• Perform hands-on complex invoicing, adjustments, and reconciliations.
• Manage subscription lifecycle events like activations, renewals, and upgrades.
• Ensure accurate revenue recognition inputs with the Financial controls team.
• Serve as a subject matter expert for Salesforce and Chargebee systems.
• Lead, mentor, and develop a billing team, ensuring consistent execution.

Requirements

• 7–8 years of experience in Billing, Revenue Operations, or Finance Operations.
• Proven experience managing or leading a billing team.
• Strong hands-on experience with Salesforce and Chargebee (or similar subscription billing platforms).
• Demonstrated experience handling enterprise-level customers and complex billing structures.
• Relevant qualification: CA/CPA or equivalent accounting degree.
• Deep understanding of subscription billing models, usage-based billing, and contract-driven billing.
• Must be based onsite in Melbourne, Australia.

Culture & Benefits

• Work on a category-leading product in a high-growth industry.
• 4 hirify.global Recharge days per year (quarterly paid day off for team achievements).
• Opportunity to contribute to company-wide initiatives through 'Vibe Tribe'.
• Team Member Assistance Program for health and wellbeing support.
• 16 weeks paid Parental Leave for primary carers and 4 weeks for secondary carers.
• Individual learning & development budget with career growth opportunities.

Hiring process

• Initial call with a Talent Acquisition Manager.
• Interview with the Hiring Manager.
• Loop Interviews with the wider team for a 'vibe check'.
• Offer, pending reference checks.