Majors Customer Success Manager (Fintech)

TL;DR

Majors Customer Success Manager (Fintech): Serving as a strategic advisor and executive partner to the company's largest and most complex customers with an accent on driving measurable outcomes, strengthening multi-threaded relationships. Focus on ensuring that company's solutions align with each agency’s strategic goals around safety, transparency, and community impact.

Location: Cleveland, OH, Chicago, IL, or Nashville, TN, USA

Salary: $170,000 - $194,000

Company

hirify.global is the leading safety technology platform, helping communities thrive by taking a proactive approach to crime prevention and security.

What you will do

• Drive measurable outcomes, strengthen multi-threaded relationships with largest customers
• Ensure company's solutions align with agency’s strategic goals around safety, transparency, and community impact.
• Lead large-scale, cross-functional programs from kickoff to renewal.
• Conduct regular health checks and usage reviews; surface potential renewal risks and expansion opportunities.
• Facilitate QBRs, renewal conversations, and solutions presentations to communicate value and uncover growth.

Requirements

• 5+ years in Customer Success, Account Management, or Strategic Partnerships, managing enterprise-level or public sector customers with complex stakeholder environments.
• Ability to navigate executive-level conversations with confidence, clarity, and diplomacy.
• Strong understanding of organizational goals, budgeting cycles, and how to tie Flock’s solutions to tangible operational and community outcomes.
• Experience leading large-scale, cross-functional programs from kickoff to renewal, ensuring accountability and communication across all stakeholders.
• Comfortable interpreting usage data, KPIs, and adoption trends to drive insight-led engagement.

Culture & Benefits

• Flexible PTO plus 11 company holidays.
• Fully-paid health benefits plan for employees including Medical, Dental, and Vision and an HSA match.
• All employees receive 12 weeks of 100% paid parental leave.
• WFH Stipend: $150 per month to cover the costs of working from home and a one-time $750 to help you create your dream office.
• $300 per year to use on Audible, Calm, Masterclass, Duolingo and so much more.