Senior Customer Success Manager

TL;DR

Senior Customer Success Manager: Managing a strategic portfolio of high-potential customers, driving product adoption, retention, and long-term growth with an accent on leveraging data, aligning solutions to customer goals, and tailoring ROI narratives. Focus on building strong relationships across customer organizations, advocating for customer needs, and influencing internal strategy.

Location: Remote. Must be authorized to work lawfully in the United States of America. Not eligible for employment in Alabama, Alaska, Delaware, Hawaii, Idaho, Iowa, Montana, Nebraska, North Dakota, Rhode Island, South Dakota, and West Virginia.

Salary: $140,454 - $190,026 USD (annual base salary, Tier 1 geographic zone).

Company

hirify.global provides a product that helps millions of people schedule meetings and maximize their time.

What you will do

• Manage a diverse portfolio of high-potential customers ($10K–$60K ARR) in the Growth segment.
• Leverage product usage data and risk signals to inform proactive engagement strategies.
• Drive product adoption, renewals, and expansion by aligning hirify.global solutions to customer goals.
• Lead complex account planning and tailor ROI narratives for strategic customers.
• Collaborate cross-functionally with Sales, Product, Marketing, and Solutions Architecture to advocate for customer needs.
• Build strong relationships across customer organizations, including C-suite and key decision-makers.

Requirements

• 4+ years of experience in Customer Success or Account Management in SaaS, with 2+ years in a strategic or senior role.
• Experience managing complex customer portfolios and driving value through consultative approaches.
• Proficiency with tools like Salesforce, Gainsight, and Slack.
• Strong cross-functional collaboration skills and ability to influence product and go-to-market strategies.
• Strong business acumen and communication skills across both technical and executive audiences.
• Authorized to work lawfully in the United States of America.

Culture & Benefits

• Opportunity to work remotely.
• Access to a quarterly corporate bonus program or sales incentive.
• Equity awards.
• Competitive benefits package.
• Occasional travel may be required for company events, team collaboration, or offsites.

Hiring process

• If you are an individual with a disability, contact recruiting@hirify.global.com for reasonable accommodation.