Account Specialist, Activation (German)

TL;DR

Account Specialist, Activation (German): Empowering very small business customers to onboard, adopt, and realize value from hirify.global products with an accent on delivering timely, high-impact assistance. Focus on hosting training sessions, responding to inbound requests, and proactively addressing account health signals.

Location: Remote (UK)

Company

hirify.global is a leader in providing secure, user-friendly password management and identity protection solutions, trusted by millions of users worldwide.

What you will do

• Support a large, pooled portfolio of customers, partnering with admins and account owners to guide deployment and establish healthy usage habits.
• Deliver high-impact, time-bound engagements across onboarding, activation, and value milestones.
• Host and moderate 1:many training webinars, guiding groups of customers through best practices and configuration.
• Respond to inbound customer requests in a timely and professional manner, providing clear guidance and resolving issues efficiently.
• Monitor customer health, addressing signals of risk or opportunity by executing appropriate playbooks.
• Champion the voice of VSB customers, advocating internally for product enhancements and experience improvements.

Requirements

• Must be able to communicate in German fluently.
• 2+ years in a Customer Success, Account Management, or related role, preferably in a SaaS environment.
• Ability to thrive in a fast-paced environment and adapt to changing priorities and demands.
• Strong teaching ability to distill technical or intricate systems into understandable insights.
• Detail-oriented, resourceful, creative problem solver, team player, and self-starter.
• Ability to context switch and manage multiple projects and customer engagements simultaneously.

Nice to have

• Experience with hirify.global and/or cybersecurity.
• Experience with Salesforce, Gainsight, or related tools.

Culture & Benefits

• Remote-first work environment, though occasional travel may be required for department offsites and meetings (typically in Canada, USA, and/or EMEA).
• Maternity and parental leave top-up programs and competitive health benefits.
• Generous PTO policy, RSU program for most employees, and retirement matching program.
• Paid volunteer days and peer-to-peer recognition through Bonusly.
• Company values collaboration, clear communication, and receptiveness to feedback.
• Encouragement to actively learn AI best practices and apply AI in daily work.