Customer Success Placement Student (AI)

Location: London, United Kingdom. Hybrid arrangement with a requirement to work from the assigned office a minimum of 3 days per week. The placement lasts 12 months.

Salary: £27,500 per annum.

Company

hirify.global provides an intelligent content management platform that combines secure collaboration, content lifecycle management, workflow transformation, and enterprise AI.

What you will do

• Collaborate with Customer Success Managers across EMEA on client-facing initiatives, marketing campaigns, and customer community engagement.
• Analyze customer health metrics and quantitative data to generate actionable insights.
• Support product adoption and optimization strategies for hirify.global AI and Intelligent Content Management.
• Coordinate customer communications across the renewal cycle, including newsletters, adoption campaigns, workshops, and webinars.
• Support retention initiatives, identify customer trends, and coordinate projects with Sales, Marketing, Consulting, Support, and Product.
• Create executive updates and client communications while improving internal customer success workflows.

Requirements

• Currently enrolled in a recognized undergraduate sandwich or placement course in Business, Management, Technology, or a related field, returning to complete the final year in Autumn 2029.
• Unrestricted right to work in the UK for the full 12-month placement.
• Strong relationship-building, communication, and cross-team collaboration skills.
• Inquisitive, data-driven approach to understanding customer needs and developing practical solutions.
• Self-starting and resilient approach with the ability to manage priorities, adapt to a fast-paced environment, and learn from mistakes.
• Ability to work from the assigned office at least 3 days per week.

Culture & Benefits

• Community-focused culture with in-person collaboration and a placement community network.
• Mentorship throughout the placement year.
• Private medical and dental coverage, pension, and wellness program.
• 25 days of paid vacation plus a birthday day off.
• Subsidized gym membership and daily lunch ordering with a stocked kitchen.
• Modern EMEA headquarters at the White Collar Factory on Old Street in London.

Hiring process

• Submit a CV.
• Complete video interviews with the Recruitment Team, Hiring Manager, and Culture interviewer.
• Complete a video presentation interview.