Product & Customer Enablement Lead (AI)

TL;DR

Product & Customer Enablement Lead (AI): Translating business, product, and customer priorities into programs that strengthen operational readiness and deepen product expertise with an accent on improving customer satisfaction and adoption. Focus on building scalable readiness programs that equip teams for confident customer interactions.

Location: London, Berlin, Cologne, Munich. Team members come into the office twice a week.

Company

hirify.global is a global AI product and research company focused on building secure, intelligent solutions to complex business problems.

What you will do

• Evolve Product & Customer Enablement translating business, product, and customer priorities into programs.
• Lead a high-performing team of enablement and product experts, ensuring their work translates into measurable outcomes.
• Drive launch readiness by ensuring Customer Success, Professional Services, and Customer Support are prepared for product launches.
• Own internal product guides and run continuous enablement programs to keep teams up to date.
• Own customer enablement and training programs, designing formats that help B2B and Enterprise customers maximize product value.
• Scale customer-facing empowerment content, including the Help Center and digital assets, to improve customer confidence and self-service.

Requirements

• 3+ years of experience leading high-performing teams with a track record of supporting growth and ownership.
• 5+ years in Product Enablement, Customer Education, or Knowledge Management within SaaS.
• Experience building scalable operating models for internal teams and external customers.
• Deep expertise in either Product Enablement or Customer Education.
• Ability to build trusted partnerships across Product, Engineering, and Customer Experience to drive readiness.
• Data-driven and fluent in enablement/content platforms.

Culture & Benefits

• Hybrid work schedule, with team members coming into the office twice a week.
• Virtual Shares for every employee.
• Regular in-person team events.
• Monthly full-day hacking sessions.
• 30 days of annual leave.
• Competitive benefits package tailored to your location.