Technical Writer (AI)

TL;DR

Technical Writer (AI): Creating and maintaining high-quality documentation for Redwood’s RunMyJobs Workload Automation solution with an accent on translating complex technical concepts into user-friendly content and ensuring consistency across documentation. Focus on incorporating AI tools into documentation workflows, content design practices, and productivity strategies.

Location: Burnham, United Kingdom

Company

hirify.global is the leader in full-stack automation for mission-critical business processes.

What you will do

• Produce and maintain high-quality documentation for Redwood’s workload automation products.
• Translate complex technical concepts into user-friendly content tailored to different personas.
• Partner with UX and product design teams to develop and refine in-product content.
• Explore and responsibly leverage AI tools to improve documentation efficiency, quality, and consistency.
• Collaborate with domain experts, engineers, product managers, and designers to gather information and ensure accuracy.

Requirements

• Bachelor’s degree in Technical Communication, English, Computer Science, or equivalent practical experience.
• 3–5 years of experience in technical writing for complex software products, ideally within B2B SaaS environments.
• Demonstrated experience applying content design principles and contributing to user-centered content strategies.
• Experience working closely with UX/design teams on customer experience and in-product content, including microcopy and interface text.
• Experience creating technical documentation using tools such as MadCap Flare (or similar authoring tools), HTML, XML, or related technologies.
• Familiarity with modern documentation practices such as Docs as Code, version control (e.g., Git), and lightweight markup (e.g., Markdown).

Nice to have

• Exposure to workload automation, enterprise software, or cloud-based platforms.
• Familiarity with SAP, Docker, or basic Python scripting.
• Experience contributing to content governance frameworks or design systems.

Culture & Benefits

• Growth and working with happy, enthusiastic over-achievers.