Customer Success Engineer (German Speaking)

TL;DR

Customer Success Engineer (German Speaking): Consult on technical implementation paths for enterprise customers using hirify.global, with an accent on API/developer workflow solutioning, integrations, and turning one-off fixes into reusable assets. Focus on deep technical discovery, designing battle-tested production-ready workflows, and closing gaps through interim solutions and product feedback loops.

Location: London, UK

Company

hirify.global builds the API platform used by developers and organizations to simplify the API lifecycle and collaboration.

What you will do

• Unblock customers by identifying recurring patterns and building solutions that prevent repeat issues at scale.
• Partner with Customer Success Managers to translate business objectives into technical implementation paths that work in production.
• Architect workflows within hirify.global, guide integrations, and create pragmatic workarounds when the product doesn’t fully fit.
• Build reusable technical collateral (guides, templates, scripts, reference implementations) to shorten time to value for future customers.
• Capture customer challenges, propose interim solutions, and document gaps to inform product roadmap discussions.

Requirements

• 6–8+ years in a technical customer-facing role with a portfolio of “built things”.
• Strong foundation in computer science or engineering (degree or equivalent real-world experience).
• Experience with JavaScript and related technologies such as Node.js or TypeScript (or equivalent experience with modern scripting languages).
• Deep understanding of APIs, developer workflows, and modern DevOps practices.
• Proven ability to scope ambiguous problems and deliver working solutions quickly.
• Fluent in German.

Culture & Benefits

• In-office collaboration: 5 days a week for roles based in the San Francisco Bay Area, Boston, Austin, New York City, Tokyo, and London.
• Comprehensive benefits including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend.
• Wellness programs and frequent team-building events.
• Donation-matching program and inclusive culture.

Hiring process

• Interviews focused on technical customer success/solutions engineering experience and hands-on problem solving.
• Discussion of fit for consultative, non-support technical solutioning and collaboration style.