Senior Customer Success Manager (Adtech)

TL;DR

Senior Customer Success Manager (Adtech): Driving customer outcomes and product adoption across a portfolio of Enterprise customers in North America with an accent on mitigating client risk and expansion motions. Focus on understanding customer business goals, analyzing data for insights, and recommending optimizations to drive measurable value.

Location: Must be based in New York, USA

Salary: $168,000 – $188,000 (OTE)

Company

hirify.global helps brands make good choices for their business and their customers with its advanced measurement, data analytics, deep linking, engagement, fraud protection, data clean room, and privacy-preserving technologies.

What you will do

• Drive customer outcomes and product adoption across your team’s portfolio of customers.
• Lead onboarding, training, and enablement sessions, translating complex hirify.global products and data concepts into clear, actionable outcomes for customers.
• Conduct regular check-ins, usage reviews, and strategic syncs to ensure engagement and satisfaction.
• Run Executive Business Reviews (EBRs) with senior customer stakeholders to showcase impact and align on goals.
• Collaborate with internal teams, including Sales, Product, and Support, to deliver customer outcomes.
• Mentor other CSMs by sharing best practices and contributing to team initiatives.

Requirements

• 5+ years of experience in Customer Success, Account Management, or a client-facing SaaS or digital/mobile agency role.
• Proven ability to manage complex customer relationships and influence retention and growth outcomes.
• Strong communication skills with executive, technical, and business audiences.
• Experience with attribution, data, and digital advertising in a mobile and/or omnichannel world.
• Understanding of SDK’s, API’s and mobile attribution tools.
• Analytical thinker, comfortable working with data and turning insights into action.

Nice to have

• Demonstrated ability to leverage AI tools (e.g., ChatGPT, Claude) to drive efficiency and scale across customer-facing workflows.

Culture & Benefits

• Global company operating from 25 offices across 19 countries.
• Ensures equal opportunities for all employees.
• Promotes the recruitment of diverse talents to global teams without consideration of race, gender, culture, or sexual orientation.
• Values and encourages curiosity, diversity, and innovation from all employees, customers, and partners.