Technical Support Engineer

Location: San Francisco, United States; hybrid schedule with at least 3 days per week in the office

Salary: $150,000–$200,000 per year, plus equity

Company

hirify.global provides an AI software reliability platform for engineering teams, including customers such as Netflix and Etsy.

What you will do

• Provide technical customer support through Slack and Pylon.
• Resolve customer technical challenges in partnership with Customer Success Managers.
• Debug integration issues, write custom scripts, and work with the API alongside Engineering.
• Capture customer feedback and feature requests for Product and Engineering.
• Expand technical support processes with the Head of Technical Support.

Requirements

• Proven experience in a similar technical support role, preferably in a SaaS company.
• Experience with monitoring and on-call systems.
• Ability to write code and handle technical challenges.
• Ability to explain complex technical information clearly and simply.
• Strong product understanding, persistence, and judgment about when to investigate further.
• Ability to work from the San Francisco office at least 3 days per week.

Culture & Benefits

• Work with Product, Engineering, and Customer Success as part of Product Development.
• Hybrid flexibility for the remaining working days.
• Equity offered.
• Collaborative and customer-focused working environment.