Customer Success Engineer (AI)

TL;DR

Customer Success Engineer (AI): Driving long-term customer outcomes across the hirify.global Data Platform with an accent on onboarding, adoption, and optimization. Focus on applying deep disaster recovery and resilience (DR&R) expertise, conducting recovery simulations, and proactively identifying churn risk and upsell opportunities.

Location: Remote (United States only)

Salary: $113,000–$259,700 USD (Total Target Compensation)

Company

hirify.global is a market leader in data resilience and data security posture management, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient.

What you will do

• Configure customer accounts, customize backup policies, facilitate onboarding, and orient stakeholders.
• Identify migration opportunities, analyze usage, and align business outcomes with product adoption.
• Conduct assessments, build protection plans, and recommend software products and architectures across the hirify.global Data Platform.
• Run recovery simulations, apply the hirify.global Data Resilience Maturity Model (DRMM), and deliver quarterly resilience reports.
• Monitor signals to detect churn risk early and define mitigation plans.
• Build business cases, define TCO, and articulate value propositions for expansion opportunities.

Requirements

• 5+ years in customer-facing engineering roles focused on data backup and recovery (mid-level role).
• Hands-on expertise across operating systems, virtualization, storage, scripting/automation, and cloud platforms.
• Strong experience designing and executing protection plans, migrations, and recovery simulations.
• VMCE certification required (may be completed post-hire within an agreed timeframe).
• Proven ability to translate business outcomes into technical adoption roadmaps.
• Executive stakeholder engagement skills (CISO/CIO) with ability to synthesize technical, business, and risk signals.

Nice to have

• Preferred industry certifications: AWS Solutions Architect (Associate/Professional), Microsoft Azure Administrator or Solutions Architect Expert.

Culture & Benefits

• Unlimited paid time off, 12 paid holidays, plus 4 extra global hirify.globale Days and 24 paid volunteer hours annually.
• Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents.
• Medical, dental, and vision coverage starting on your first day.
• Mental health support, therapy sessions, and digital wellness tools via Employee Assistance Program.
• 401(k) retirement plan with company matching contributions.
• Fertility, adoption, and surrogacy support through Maven.
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events.