T Hub – Service Desk Specialist (1st Line) with German

TL;DR

Service Desk Specialist (German): Providing high-quality IT support to users worldwide with an accent on handling incoming tickets and resolving first-contact incidents using ITIL processes. Focus on ensuring high service standards, identifying gaps for improvement, and participating in international team collaboration.

Location: Remote from anywhere in Poland

Company

hirify.global is a corporation providing global application service desk support.

What you will do

• Handle incoming tickets as 1st Line Support.
• Communicate with customers via phone and email.
• Resolve first-contact incidents using provided instructions.
• Ensure high service standards and support quality.
• Identify gaps and propose improvements in service delivery.
• Support Incident and Problem Management processes.

Requirements

• Excellent written and spoken German (minimum B2).
• Excellent written and spoken English (minimum B2).
• Practical experience using PC and Internet tools.
• Willingness to learn and expand IT competencies.
• Availability for occasional on-call phone duty may be required.

Nice to have

• ITIL knowledge.
• Experience in 1st Line Support.

Culture & Benefits

• Friendly and open work environment.
• Competitive salary and additional benefits.
• Strong development opportunities within T-Mobile/T-Hub.
• Access to training platforms and modern technologies.
• Remote work from anywhere in Poland.