Solutions Engineer (AI)

TL;DR

Solutions Engineer (AI): Helping teams maximize value from hirify.global and Super by providing technical sales support and leading implementations with an accent on designing and building custom solutions across the product stack. Focus on supporting complex deals, architecting scalable solutions, and troubleshooting technical issues directly with customers.

Location: Remote (must operate within EU timezones)

Company

hirify.global, founded in 2017, is a key player in the knowledge base space, expanding with Super, an AI product for work.

What you will do

• Serve as a technical partner to Sales for complex deals, supporting pilots and architecting solutions.
• Lead technical implementations for high-value customers, building custom solutions beyond standard onboarding.
• Design and build solutions across the hirify.global + Super stack, including Assistants, workflows, APIs, integrations, and custom data sources.
• Troubleshoot and resolve technical issues directly with customers, diagnosing problems and finding solutions before escalating.
• Own security and compliance conversations, including RFPs and questionnaires.
• Create scalable onboarding resources such as guides, documentation, templates, and training programs.

Requirements

• Customer-facing experience deploying complex technical products, ideally in knowledge management, AI, or productivity tools.
• Ability to write SQL and Python to solve customer problems and build custom solutions.
• Experience working with APIs and building integrations using tools like Zapier or n8n, as well as configuring MCP connectors for Claude, ChatGPT, and similar AI platforms.
• Examples of supporting sales teams through technical pilots and complex deal cycles.
• Technical ability to diagnose root causes and propose solutions, not just relay problems.

Culture & Benefits

• Remote-only environment built from day zero.
• Competitive salary and equity.
• 2 team off-sites per year.
• Co-working office rental or home office budget.
• 2 months minimum of parental leave.
• 7 weeks of holidays per year.
• Culture of deep trust and care, embracing direct feedback, and a doer mentality.