Manager, Customer Success Technical Program Management

TL;DR

Manager, Customer Success Technical Program Management: Leading a team of Technical Program Managers and driving complex technical programs within Customer Success with an accent on predictable delivery of technical initiatives that enable customer outcomes. Focus on execution rigor, scaling TPM excellence, and translating technical complexity into clear execution plans.

Location: Onsite in San Diego, California or Mountain View, California, USA

Company

hirify.global is a global financial technology platform that powers prosperity for people and communities with products like TurboTax, Credit Karma, QuickBooks, and Mailchimp.

What you will do

• Own and deliver a portfolio of technical programs, ensuring alignment with Customer Success priorities and hirify.global’s tech strategy.
• Lead end-to-end program execution, managing dependencies across engineering and business teams.
• Establish and run operating rhythms for programs, including planning, delivery reviews, and executive updates.
• Lead, coach, and develop a team of 4–6 Technical Program Managers.
• Serve as a hands-on TPM for complex or high-risk initiatives requiring deep technical engagement.
• Standardize and scale technical program management tools, templates, and governance models.

Requirements

• 10+ years of experience in technical program management, engineering program delivery, or related roles.
• Prior background as a Technical Program Manager is required.
• 5+ years of people management experience, including leading senior TPMs.
• Strong understanding of software development life cycle (SDLC) and technical delivery models.
• Proven ability to manage complex technical dependencies across multiple teams.
• Player-coach mindset with experience scaling TPM practices and teams.

Culture & Benefits

• Competitive compensation package with a strong pay for performance rewards approach.
• Opportunity for cash bonuses, equity rewards, and benefits in accordance with applicable plans and programs.
• Commitment to fair pay for employees, with regular comparisons across categories of ethnicity and gender.