Workforce Management Program Manager

TL;DR

Workforce Management Program Manager: Leading and executing strategic programs focused on optimizing workforce management capabilities, primarily leveraging the NICE WFM platform with an accent on intake, prioritization, and sprint execution processes. Focus on ensuring initiatives align with strategic CX goals, managing complex dependencies, and driving continuous improvement in program management methodologies.

Location: Must work from the office in Denver, San Francisco, or New York City 2-3 days per week.

Salary: $94,285/yr to $122,571/yr in Denver & most major metro locations, and $114,695/yr to $149,104/yr for San Francisco & New York.

Company

hirify.global is on a mission to grow the small business economy by handling payroll, health insurance, 401(k)s, and HR for over 400,000 small businesses across the country.

What you will do

• Establish and manage the centralized intake process for new work across the Data, Quality, WFM, and Tool Administration sub-teams.
• Lead and manage complex, cross-functional programs that span multiple CX teams, ensuring projects are delivered on time and within scope.
• Facilitate agile ceremonies (e.g., sprint planning, daily stand-ups, sprint reviews, retrospectives) for the CXPI sub-teams.
• Provide clear and transparent updates on program status, risks, and dependencies to stakeholders across all levels.
• Collaborate with cross-functional teams to gather requirements, manage dependencies, and ensure successful program execution.
• Drive continuous improvement in program management, prioritization, and execution methodologies within the CXPI organization.

Requirements

• 7-10+ years of progressive experience in program management, agile delivery, or strategic operations.
• Proven experience managing a cross-functional work intake and prioritization process for multiple sub-teams.
• Deep understanding and practical experience with agile/scrum methodologies.
• Exceptional program management skills, including planning, execution, risk management, and stakeholder communication.
• Strong ability to influence and build consensus across diverse technical and non-technical teams.
• Proficiency in project management and agile tools (e.g., Jira, Asana, NotionAI).

Nice to have

• Experience in contact center operations or Workforce Management (WFM) environments.

Culture & Benefits

• Physical office spaces in Denver, San Francisco, and New York City.
• Employees based in those locations are expected to work from the office on designated days approximately 2-3 days per week.
• Secure, reliable, and consistent internet connection is required.
• Committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans.