Technical Support Specialist (Healthcare IT)

TL;DR

Technical Support Specialist (Healthcare IT): Providing advanced technical support for internet-based applications, APIs, and database-driven systems with an accent on accurate, timely issue resolution and technical ownership. Focus on troubleshooting complex issues, collaborating with engineering, and enhancing overall service quality.

Location: Fully remote within the United States

Salary: $53,496.75 – $89,777.00

Company

hirify.global is a PE-backed startup specializing in electronic prescribing software and insurance verification solutions in the healthcare industry.

What you will do

• Effectively troubleshoot and diagnose issue root cause.
• Communicate issue details to both internal and external stakeholders.
• Support in the development and documentation of processes and best practices for customer and end-user support.
• Manage multiple cases across email, phone, and chat, providing updates and solutions.
• Mentor and support Level 1 and Level 2 technical support specialists.
• Propose, plan, and own new feature requests, internal and external documentation, and system trainings.

Requirements

• Typically requires a minimum of 5 years of related experience.
• Proficiency using developer tools, Postman, and writing SQL queries.
• Experience using a case management tool (e.g., Salesforce, ServiceNow, ZenDesk).
• Superb problem-solving skills working on mission critical Software as a Service.
• Excellent verbal and written communication and presentation skills.
• Ability to work independently while being a proactive team member.

Nice to have

• Experience with programming languages (C++, Python, HTML, CSS).
• Prior work with Azure DevOps and/or equivalent experience with similar tools (Jira).
• Experience in healthcare IT, medical information systems, and/or EHRs.
• Experience partnering across global teams and/or working in a distributed remote environment.

Culture & Benefits

• Remote work environment with a flexible work schedule.
• Annual company offsite.
• Generous leave package including flexible time off, 13 paid holidays, paid sick leave, and paid parental leave.
• Medical, dental, and vision insurance for you and your family.
• Company funded FSA & HSA.
• 401(k) company match.
• One-time workspace reimbursement.