Customer Support Specialist (Healthtech)

TL;DR

Customer Support Specialist (Healthtech): Delivering high-quality support to practitioners and patients across North America with an accent on personalized solutions and proactive assistance. Focus on resolving complex product issues, managing high-volume multi-channel communication, and maintaining rigorous CSAT and QA metrics.

Location: Must be living in or near Ottawa, ON (Hybrid)

Salary: $44,000 - $52,000 a year

Company

Industry-leading health technology company providing a platform for practitioners to access high-quality supplements, clinical insights, and lab interpretations.

What you will do

• Manage approximately 125 customer contacts per week across various support channels.
• Provide proactive assistance and personalized solutions to ensure practitioner and patient success.
• Collaborate with lab representatives and cross-functional teams to resolve customer issues.
• Maintain high quality standards, including CSAT and QA scores above 90%.
• Troubleshoot operational issues and report bugs to the appropriate technical teams.

Requirements

• Must be based in or near Ottawa, ON to allow for occasional in-person collaboration.
• Flexible to work every 4th weekend.
• Strong self-management and time-management skills to handle tasks independently.
• Ability to research and navigate internal/external resources before escalating issues.
• Professional communication skills and high attention to detail.

Culture & Benefits

• Competitive compensation with a RRSP match program and Stock Options.
• Customizable benefits package including medical, dental, and vision with HSA.
• Flexible Paid Time Off program.
• Employee discounts on the hirify.global product catalog for family and friends.
• A supportive, people-first team culture that values curiosity and impact.