Consultant Support

TL;DR

Consultant Support: Providing technical support for implemented applications, monitoring customer requests, and managing specific customer requirements with an accent on application configuration and data migration. Focus on testing new features and collaborating with implementation and development teams.

Location: Hybrid working arrangement

Company

hirify.global is a leading European provider of Payroll & HR services with global reach.

What you will do

• Provide technical support for implemented applications.
• Monitor and efficiently resolve customer requests and complaints.
• Identify and manage specific or non-standard customer requirements.
• Test and validate new application features prior to launch.
• Perform custom configurations in applications based on internal customer processes.
• Migrate data from customer systems by importing information into databases.
• Collaborate with implementation and development departments to ensure smooth project transitions.

Requirements

• Previous experience in an application support role.
• Good understanding of Microsoft SQL.
• Good knowledge of Microsoft Excel (formulas, data manipulation, pivot tables, etc.).
• Strong problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Customer-oriented attitude with strong attention to detail.

Nice to have

• Knowledge of Human Resources processes (Personnel Administration/Payroll).

Culture & Benefits

• Stable employment conditions: permanent contract.
• Flexible benefits platform for wellness, retail, and leisure.
• Private health insurance.
• Birthday leave and bonus, holiday vouchers, and additional annual leave for tenure.
• Weekly in-office massage sessions and fresh fruit delivered.
• Referral program.
• Workation: possibility to work from any hirify.global location (4 weeks per year).
• Learning opportunities through individual development plans and professional training.
• Career growth opportunities within hirify.global.