Software Support Engineer

TL;DR

Software Support Engineer (FulfillX software platform): Supporting customer sites with the FulfillX software platform with the objective to achieve the highest level of system availability and stability. Focus on troubleshooting, triaging, and resolving tickets around the FulfillX Platform.

Location: On-site in Cincinnati

Company

hirify.global provides warehouse automation systems.

What you will do

• Support active customer sites with the FulfillX software platform.
• Troubleshoot and resolve customer support events with speed and accuracy.
• Coordinate deployments of patches and upgrades to customer environments.
• Serve as a feedback point to the software engineering team on customer satisfaction.
• Drive continuous improvement of the FulfillX product.

Requirements

• Strong communication and customer service skills.
• Excellent organizational and troubleshooting skills.
• Experience with software support.

Culture & Benefits

• Work in warehouse automation systems.