Technical Support Engineer

TL;DR

Technical Support Engineer: Providing professional technical support to internal and external customers, troubleshooting and resolving technical issues related to the company's products and services with an accent on communicating complex technical information. Focus on acting as a mentor for new hires and triaging customer-reported issues to the correct team.

Location: Hybrid work arrangement based in Raleigh, USA.

Salary: $50,000–$70,000 OTE (including salary and variables).

Company

hirify.global, an SAP company, pioneered the Digital Adoption Platform to enable businesses to harness technology and maximize digital assets.

What you will do

• Troubleshoot and resolve technical issues for customers via email, chat, and screenshares.
• Communicate complex technical information in user-friendly ways to both technical and non-technical customers.
• Communicate customer-reported issues internally and triage them to the correct team.
• Act as a mentor for new hires during onboarding and a consultation resource for Technical Support Specialists.

Requirements

• 2+ years technical enterprise application support experience (SaaS experience is an advantage).
• Knowledgeable in HTML, jQuery, and CSS.
• Bachelor’s degree in computer science or related technology field is preferred.
• Must have US work authorization.

Culture & Benefits

• Hybrid work schedule combining remote and onsite work benefits.
• Supportive culture focused on individual well-being and community.
• Opportunities for professional development and continuous learning through career compass offerings.
• Wellness programs including quarterly reimbursements, daily BrightBreaks, and annual Wellness Month.
• Health coverage options and generous annual leave policy tailored to regional standards.
• RefreshMe Days throughout the year to strengthen commitment to work/life balance and robust retirement contributions.