Renewals Customer Success Manager

TL;DR

Renewals Customer Success Manager (Customer Success): Manages the full sales cycle for subscription and perpetual customer renewals, focusing on quoting, revising, negotiating, and closing renewal revenue. Focus on identifying customer goals, navigating roadblocks, and ensuring on-time commitments through effective communication and resolution strategies.

Location: Hybrid in Belgrade. Supporting North American customers, working 12 PM-8 PM Serbian Time.

Company

hirify.global is a key player in the rapidly growing space of Intelligent Network Operations, offering a combination of systems of understanding and change to enhance agility and mitigate risks.

What you will do

• Own, drive, and manage the renewals process for customers, collaborating with the account team.
• Actively engage with key decision-makers to identify customer roadblocks and ensure on-time commitments.
• Maintain and report an accurate 90-day rolling forecast of renewals.
• Identify customer goals and negotiate/execute renewal contracts that align with those goals.
• Communicate risks clearly and lead resolution strategies, escalating when appropriate.
• Proactively identify areas for process improvement and efficiency.

Requirements

• University degree or equivalent work experience.
• 1-3 years of experience in Renewals, Customer Service, or Sales in a fast-paced technology company.
• Strong work ethic with the ability to work collaboratively.
• Proactive approach with strong attention to detail and organization.
• Discovery, negotiation, and closing skills that allow for value-based contract negotiations at all levels.
• Excellent oral and written communication skills.

Culture & Benefits

• Comprehensive benefits encompass health, financial well-being, and overall wellness.
• Professional Development Budget available.
• Dedicated Wellness Days and Wellness Week provided.
• Lifestyle Spending Account offered.
• Employee Recognition Program in place.
• Committed to inclusion and diversity, an Equal Opportunity Employer.