TL;DR
Customer Success Manager (Sports): Managing a portfolio of sports teams in Japan, focusing on maximizing customer benefit and ensuring high ROI from subscriptions with an accent on renewals and upselling additional services. Focus on developing strong customer relationships, educating on products, and achieving quarterly and yearly renewal targets.
Location: Hybrid in Tokyo, Japan (minimum three days in the office per week)
Salary: ¥5,850,000–¥9,750,000 JPY (On-Target Earnings)
Company
hirify.global develops products that help sports teams worldwide capture video, analyze data, and share highlights.
What you will do
- Develop strong customer relationships to maximize satisfaction and become a trusted partner for accounts.
- Manage all aspects of support and account management, including product demonstrations and customer education.
- Work towards achieving quarterly and yearly renewal targets for subscriptions.
- Run meetings to understand client needs and identify opportunities for upselling additional services.
Requirements
- Excellent communication and presentation skills.
- Analytical mindset, comfortable with user behavior and engagement metrics.
- Proactive in client outreach and assisting customers.
- Empathetic approach to understanding customer problems and providing solutions.
- Organized with effective workflows and processes for prioritization.
- Ability to delegate tasks to other internal teams efficiently.
- Fluent Japanese and business-level English are a must.
- Minimum three days in the Tokyo, Japan office per week is required.
Nice to have
- Experience or familiarity with sports technology products.
- Background in coaching and/or athletics.
- Demonstrated growth mindset.
- Previous sales experience.
- Familiarity with Salesforce or similar CRM systems.
Culture & Benefits
- Work in a culture where employees feel supported and trusted to get work done their way.
- Recognized as one of Newsweek's Top 100 Global Most Loved Workplaces.
- Inclusive environment with employee resource groups and communities.
- Commitment to ongoing inclusion efforts, tracked in annual reports.
- Support for individuals experiencing imposter syndrome.
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